Frequently Asked Questions
Everything you need to know about your Lively style and service.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for wearable devices and accessories?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of the shipping date for a full refund, minus any applicable restocking fees.
Are the Lively wearable products water-resistant?
Yes, our latest wearable devices are designed to be highly water-resistant, making them safe to wear in the shower or during light exercise. Please refer to your specific model's manual for depth ratings.
Can I exchange an accessory for a different color or style?
Absolutely. If you would like to exchange an item, please contact our customer support team within 30 days. We will provide a return label and help you select the preferred style.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and integrated Best Buy payment systems.
How do I know which size band is right for me?
Each product page features a sizing guide. You can measure your wrist with a flexible tape measure and compare it to our dimensions to ensure a comfortable and secure fit.